Mood Media, the world’s leading in-store experience company and a Vector Capital (“Vector”) portfolio company, today announced that Jason Shannon has joined the Company as Chief Operating Officer, effective October 5, 2026. Mr. Shannon reports to Chief Executive Officer Roy Kosuge and leads operations across service delivery, customer operations and the company’s major transformation initiatives.
Mr. Shannon has more than 20 years of experience leading and scaling technology-enabled services, SaaS, payments and customer operations across North America, Europe and Asia-Pacific. Previously, he served as Head of Corporate Shared Services and Revenue Operations at Fullsteam, a private equity-backed portfolio of more than 95 software and payments businesses, where he led revenue operations, pricing and monetization, shared services and post-merger integration. Earlier in his career, Mr. Shannon spent more than 15 years with NCR Corporation and Radiant Systems in progressively senior global leadership roles, most recently as Senior Vice President and General Manager of NCR’s Hospitality SMB business. He previously led NCR’s global deployment and services sales organizations.
“Our next chapter depends on our ability to continue delivering a great customer experience end to end, across teams, channels and borders,” said Mr. Kosuge. “Jason has spent his career scaling tech-enabled businesses, driving operational transformation, enhancing customer experience and supporting businesses across the full customer lifecycle. We are confident in his leadership capabilities at this critical moment for our company and are delighted to welcome him to the team.”
“Mood Media has a unique opportunity to help brands create exceptional experiences that strengthen customer engagement and drive business results,” added Mr. Shannon. “I am excited to partner with Roy and the team to build on the company’s strong foundation, strengthen how we serve our customers globally, and create an operating model that delivers consistent execution, stronger customer relationships and sustainable growth.”
About Mood Media
Mood Media is the world’s leading experiential media company, redefining the on-premise customer experience for businesses and brands worldwide. Its solutions span music and video entertainment, digital signage, retail media and demand / supply side advertising networks, messaging, scent and integrated audiovisual systems and combine digital technology, original creative content and design expertise to build personalized, engaging encounters across the guest journey. Mood Media serves more than 500,000 customer locations in over 140 countries and reaches more than 165 million consumers each day. To learn more, visit www.moodmedia.com, or follow Mood Media on LinkedIn.
About Vector Capital Management, L.P.
Vector Capital is a leading private equity firm specializing in transformational investments in established technology businesses. Founded in 1997 and headquartered in San Francisco, Vector has completed more than 60 platform investments across nearly three decades of operationally intensive, majority-control technology buyouts. Vector partners actively with management teams to devise and execute strategies that transform businesses and build long-term value. For more information, visit www.vectorcapital.com.
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