Messagepoint, a leading customer communications management (CCM) solutions provider, announced today that it has once again been recognized as one of the mortgage industry’s most innovative technology providers with the MortgagePoint Tech Excellence Award, marking the second consecutive year the company has received the honor.
The award recognizes companies developing innovative solutions that improve operational efficiency and enhance the mortgage process through technology. Messagepoint was recognized for its continued innovation in borrower communications management, including MARCIEAssist™, its agentic AI capability purpose-built to transform the way mortgage servicers create, update, manage, and govern borrower communications.
Mortgage servicers and subservicers are challenged to deliver accurate, compliant, and easy-to-understand borrower communications across print and digital channels because they rely on legacy CCM systems. These outdated CCM solutions require IT coding for content changes, creating delays, added costs, and operational complexity.
Messagepoint addresses these challenges with its cloud-based, no-code customer communications management platform. Messagepoint has long enabled business users to author and edit content, manage rules and data, generate proofs, and gather approvals without IT involvement. With MARCIEAssist, Messagepoint has introduced a fundamentally new model for CCM—one where users no longer need to manually execute complex tasks. Instead, users simply describe what they want to accomplish in natural language, and MARCIEAssist intelligently plans and executes supported actions across content, rules, data, and templates while keeping users fully in control.
For servicers managing high volumes of regulated borrower communications, MARCIEAssist can dramatically reduce the time and complexity associated with routine but critical work, such as updating content, modifying targeting rules, applying styles, analyzing the impact of proposed changes, or making updates across large sets of communications. By automating key content operations and providing guidance and insight in the flow of work, MARCIEAssist is designed to significantly accelerate customer communications management work.
MARCIEAssist operates within governance boundaries aligned to user roles, permissions, and defined system actions. It does not access personally identifiable information (PII), will not perform unauthorized actions, and provides visibility, audit trails, and rollback capabilities to support the accuracy, compliance, and control required for regulated borrower communications.
Messagepoint’s proprietary AI engine, MARCIE, has been a key part of the company’s innovation in customer communications management. In addition to MARCIEAssist, MARCIE powers several capabilities that help servicers migrate content from legacy platforms, translate content, and optimize communications for sentiment, brand alignment, reading level, and plain language.
“We are honored to receive the MortgagePoint Tech Excellence Award for the second consecutive year,” said Steve Biancaniello, co-founder and CEO of Messagepoint. “Mortgage servicers need to move faster without compromising accuracy or compliance. Messagepoint has long helped servicers modernize and take control of borrower communications, and with MARCIEAssist, we are taking the next step by using agentic AI to automate the work of communications management itself.”
To learn more about MARCIEAssist, visit Messagepoint’s website at www.messagepoint.com/MARCIEAssist. Join Messagepoint and Kaspar Roos, CEO of Aspire, for an exclusive webinar on the future of agentic AI in customer communications management on June 25, 2026. Register at https://www.messagepoint.com/agentic-ai-webinar.
About Messagepoint
Messagepoint is a leading provider of AI-powered customer communications management software that transforms how complex customer communications are created, managed, and delivered. An award-winning innovator in the CCM market, Messagepoint has pioneered solutions that empower business users to manage highly personalized, regulated communications with greater speed, accuracy, and control. Today, Messagepoint leverages advanced AI, including agentic AI, to simplify the migration, optimization, authoring, management, and orchestration of communications across all channels. Organizations rely on Messagepoint to deliver exceptional customer experiences with greater efficiency, confidence, and compliance. For more information, visit www.messagepoint.com.
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